Terms and Conditions for Vanakkam Express
Welcome to Vanakkam Express! By using our courier services, you agree to the following terms and conditions:
- Weight Calculation & Charges:
- The shipping charges will be based on the higher of the actual weight or the volume weight.
- Volume weight is calculated as:
- (Length x Width x Height) / 5000 for shipments sent via DHL, UPS, or FedEx.
- (Length x Width x Height) / 4000 for shipments sent via Aramex New Zealand.
- Transit Time:
- The estimated transit time is 5-10 working days, depending on customs clearance, flight availability, and the destination country.
- Customs Fees, Duties, and Taxes:
- All customs fees, duties, and taxes are the responsibility of the recipient and are subject to the regulations of the destination country’s government.
- Duty & Claims:
- Claims for damages, delays, or other issues related to the shipment will be based on the invoice value of the goods being shipped.
- No Claims for Delays, Damages, or Customs Issues:
- Vanakkam Express is not liable for any delays, damages, taxes, customs-related issues, or duties that may arise during the shipping process.
- Claims for Missing Items:
- In case of a missing item, a parcel opening video is mandatory to file a claim.
- Total Lost Shipments:
- In the case of a total loss, the maximum claim amount will be the invoice value + freight charges or ₹25,000, whichever is lower, per Air Waybill (AWB).
- Claim Notification:
- Any claims related to lost, damaged, or missing items must be reported within 48 hours of delivery completion. After this period, claims will not be processed.
- Legal Jurisdiction:
- Any legal disputes arising from the use of Vanakkam Express services will be governed and resolved under the laws of Tamil Nadu, with jurisdiction in Salem District Court.
By continuing to use our services, you acknowledge that you have read, understood, and agree to these terms and conditions.