✈️ Must Read ✅
At Vanakkam Express Private Limited 🚚, our mission is to provide affordable, reliable, and customer-friendly courier services worldwide. We understand that every country is different — delivery time may vary, duties may apply or not, and customs clearance can sometimes take longer.
To avoid confusion, we strongly advise you to ask about transit time, duty, and customs clearance through our official WhatsApp number: +91 7010632001, before booking.
If your shipment is ever lost, we assure you a full refund of freight charges along with an additional claim for the item value as per your invoice (Max ₹25,000 per AWB). For your peace of mind, always share your questions in messages, so you have written proof in case of any issue.
– Kaleeswaran Murugan,
Director, Vanakkam Express Private Limited 🚚
Escalation Matrix
| Level | Contact | Details |
|---|---|---|
| Level 1 | Branch Agent | Primary point for shipment-level issues. |
| Level 2 | Customer Care — +91 7010632001 | Not resolved at branch level. |
| Level 3 | Manager — info@vanakkamexpress.com | For claims or complaints about a branch or staff. |
| Level 4 | Managing Director — Fill the MD escalation form | For complaints with proof or unresolved claims caused by company staff error. |