Privacy

Effective from 01-Nov – 2024

At Vanakkam Express Pvt Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in any other way. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information when you use our website or services, including but not limited to:

Personal Identification Information: Your name, email address, phone number, mailing address, and payment information.
Shipping Information: Delivery addresses, recipient details, and tracking information related to the parcels you send.
Payment Information: Credit card details, PayPal account information, or other payment methods used for purchasing our services.
Usage Information: Information about how you interact with our website, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To process your orders, manage shipments, and deliver our international courier services to you.
Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
Payment Processing: To process transactions and ensure payment is made for our services.
Communication: To send order confirmations, updates, newsletters, or marketing materials (if you’ve opted in).
Improving Our Services: To analyze website usage and improve the functionality and user experience of our website.
Legal Compliance: To comply with applicable laws and regulations, including tax, shipping, and customs requirements.

3. How We Protect Your Information

We take the security of your personal data seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal data. This includes:

Encryption: We use secure encryption protocols (such as SSL) to ensure your personal and payment information is securely transmitted.
Access Control: Only authorized employees and service providers have access to your personal information.
Regular Security Audits: We conduct regular audits to identify and fix potential vulnerabilities in our systems.

We do not sell or rent your personal information to third parties. However, we may share your personal data in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services.
Shipping Partners: For the purpose of fulfilling shipments, we may need to share your information with shipping carriers or customs authorities.
Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of Vanakkam Express Pvt Ltd, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using our website. These technologies help us:

Improve User Experience: By remembering your preferences and settings.
Analyze Website Usage: To understand how visitors interact with our site and optimize the user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

As a user, you have certain rights regarding your personal information:

Access and Correction: You can request access to the personal data we hold about you, and you can update or correct any inaccuracies.
Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or contractual purposes).
Opt-Out: If you do not wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions in the emails we send or contacting us directly.

To exercise any of these rights, please contact us at +91 7010632001.

7. International Data Transfers

As an international courier service provider, we may transfer your personal data to countries outside of your jurisdiction, including those with different data protection laws. By using our services, you consent to the transfer of your personal information to these countries, subject to the protections outlined in this Privacy Policy.

8. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vanakkam Express Pvt Ltd
[email protected]
HO : 22/19, Junction to Leigh bazaar road, DBS Bank Backside,
opp : Indian Bank, suramangalam, salem, Tamilnadu 636005
+91 7010632001